Privacy Policy

Modozo values the privacy of every brand, manufacturer, supplier, vendor, sourcing team, merchandising team, quality team, and individual user who relies on our platform. This Privacy Policy explains how we collect, use, store, share, and protect personal and business information in connection with the Modozo website, our cloud-based Fashion Product Lifecycle Management (PLM) platform, and related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, you should not use the Services.

This policy applies to all users of the Modozo website, SaaS platform, and related services, including individuals acting on behalf of an organization such as a brand, factory, supplier, or vendor.

We collect several categories of information in order to operate and improve the Services. The specific information collected depends on how you and your organization use the platform.

Personal Information — information that identifies you as an individual, such as:

• Name
• Email address
• Phone number
• Company name
• Job title

Business Information — information related to your organization's operations on the platform, such as:

• Brand details
• Factory information
• Supplier information
• Vendor records
• Product catalogs
• Purchase orders
• Production schedules
• Sample requests

Files Uploaded — documents and assets uploaded by users in the course of product development and production, such as:

• Tech packs
• Images
• PDFs
• Excel files
• CAD files
• Design documents
• Specification sheets
• QA reports

Technical Information — information collected automatically as you use the Services, such as:

• IP address
• Browser type
• Device type
• Operating system
• Session logs
• Crash reports
• Usage analytics

We use the information we collect to operate, maintain, and improve the Services, including to:

• Provide platform services
• Create and manage user accounts
• Authenticate users
• Process workflows across product development and production
• Manage production tracking and milestones
• Improve platform performance
• Send important notifications, such as account, security, and workflow updates
• Provide customer support
• Generate reports and dashboards
• Maintain platform security
• Prevent fraud and abuse
• Comply with legal obligations

Modozo uses cookies and similar tracking technologies to support core functionality and to understand how the Services are used. These include:

• Essential cookies, required for the platform to function correctly
• Authentication cookies, used to keep you securely signed in
• Session cookies, used to maintain your workflow state as you navigate the platform
• Analytics cookies, used to understand feature usage and improve the product
• Performance cookies, used to monitor and improve platform speed and reliability

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies, particularly essential or authentication cookies, may affect the availability or functionality of parts of the platform.

Modozo does not sell your personal or business information. We only share information with third parties in the following circumstances:

• With trusted service providers who support our operations under appropriate confidentiality obligations
• With cloud infrastructure providers who host platform data
• With payment processors who facilitate billing and subscription payments
• With authentication providers who support secure sign-in
• With analytics providers who help us understand and improve platform usage
• With legal authorities where required by law, regulation, or valid legal process
• In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections

Modozo integrates with select third-party services to deliver certain platform features, including:

• Email delivery services
• Cloud storage providers
• Identity and authentication providers
• Analytics platforms
• Payment gateways

These third-party providers maintain their own privacy policies governing how they handle information. We encourage you to review the privacy policies of any third-party services you interact with through the platform.

Modozo applies industry-standard security practices to protect the information entrusted to us, including:

• Encryption in transit using HTTPS/TLS
• Secure authentication mechanisms
• Access controls restricting who can view or modify data
• Role-based permissions across workspaces and teams
• Secure cloud infrastructure
• Regular monitoring for suspicious activity
• Backup procedures to reduce the risk of data loss

While we implement strong safeguards designed to protect your information, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal and business information only for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Customers may request deletion of their account and associated personal data at any time. Such requests are subject to any legal, regulatory, or contractual retention requirements that may apply.

Depending on our hosting infrastructure and service providers, your information may be processed or stored in countries other than your own. Where this occurs, we take appropriate steps to maintain safeguards consistent with this Privacy Policy and applicable data protection laws.

Depending on the laws that apply to you, you may have certain rights regarding your personal information, including the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Request export of your data in a portable format
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Contact Modozo regarding any privacy concerns

The rights available to you may vary depending on your jurisdiction and applicable law. To exercise any of these rights, please contact us using the details in Section 13 (Contact Information).

The Modozo platform is intended for business and professional use and is not directed toward children under the applicable legal age in their jurisdiction. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

Modozo may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes, we will notify you through one or more of the following:

• Email notification
• Dashboard notifications within the platform
• Updates published on our website

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically.

If you have questions or concerns about this Privacy Policy or how Modozo handles your information, please contact us using the details below.

• Privacy Team: Modozo
• Email: privacy@modozo.com
• Support: support@modozo.com
• Website: modozo.com
• Business Address: To be updated by Modozo